How to Transfer Employees Sponsorship through Qiwa in Saudi Arabia

Qiwa platform is an electronic platform that provides the Ministry of Human Resources and Social Development services and solutions to enhance the electronic services provided to the labor sector.

As per the new rules for the transfer of sponsorship in Saudi Arabia, the employee transfer service for expat workers is done through the Qiwa online platform.

Also Read: Domestic Workers can now change their Sponsorship Online

Step 1: Upload Employment Contract in Qiwa

If the new employer meets the below 5 conditions, he will create a request to transfer employee’s services through the Qiwa platform by uploading the employment contract.

• Qiwa Status: Pending for Laborer Approval.

6 conditions to upload employment contract

• Eligible to obtain a new visa as per the regulations.
• At least 80% compliance with the Wage Protection System in the last 3 months.
• 100% Compliant with the Contract Registration Program (CRP).
• 80% in the commitment of the self-evaluation program regulations.
• Qiwa Maximum limit of workers for nationalities.
• Nitaqat Status = Green.

Step 2: Job Offer Acceptance in Qiwa

In order to accept a job offer or an employment contract on Qiwa platform within 10 days of its creation;

• Register yourself with the Qiwa platform. 
• Log in to your Qiwa Individual account https://auth.qiwa.sa/en/sign-in
• Click on the “Individual Account“.
• Scroll down and click on “Employee Transfer“.
• On the next page, click on the “View Contract“. 
• Read the employment contract in detail before accepting it in Qiwa. After the acceptance, it would be your only legally binding contract in the eyes of the HR ministry and the Saudi government.
• Agree to the terms and conditions.
• Accept or Reject the contract.
• If you face any problem in accepting the request, you can;
  • send an email to support@qiwa.sa
  • Call Qiwa Helpline: 920000105

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Step 3: Acceptance by the current employer

The request will be sent to the current employer for approval or rejection.

• Qiwa Status: Pending for Current Employer’s Approval.

Acceptance: The employee will be transferred if;

• The current employer accepts the request within 14 days or;
• The system automatically accepts the request to transfer the employee without Kafeel’s approval.
• Qiwa Status: Approved.

Auto Cancellation: If the current employer does not accept the request within 14 days, the qiwa employee transfer request is automatically canceled.

• Qiwa Status: Auto Cancelled due to not approve or reject the request for more than 14 days.

Rejection: If the current employer rejects an employee transfer service request, he would be required to provide a justification for that e.g. employment contract is not complete.

• Qiwa Status: Rejected by Current Employer.
• The employee will receive: Dear employee, you have a justification from the establishment owner. Please respond to the justification sent to you by logging into the Mudad through the following link: https://mudad.com.sa/compliance/#/registration

Step 4: Pending for notice period completion

Once the employee transfer request is accepted by the current employer in Qiwa, the employee notice period will start in Qiwa. The current employer has the option to enforce the transfer immediately or after the notice period is complete.

• Qiwa Status: Pending for notice period completion.

Step 5: Pending completing transfer in Absher by new employer

Once the request is approved by the current employer and completion of the notice period (if any), the employee transfer service in Qiwa will start showing the status: pending completing transfer in absher by new employer.

At this point, the new employer is required to pay the Iqama transfer fee and go to his Absher to initiate the request to change company or transfer employees within 24 days. If the request is not initiated in 24 days, the entire process will be canceled and the system will show the message.

• Qiwa Status: Expired because of not completing the request by the new employer.

Step 6: Print the new Iqama

Once the employee transfer request is accepted by the current employer in the Qiwa portal;

• Pay the fee to transfer Iqama sponsorship within 12 days of acceptance of the request to complete the process in Jawazat.
• As per Article 40 of Saudi Labor Law, the employer is responsible to pay the fee.
• Once the transfer is complete, you can check the new of your new Kafeel in Absher.
• Once it is done, you can visit any Jawazat office to get the print of your new Iqama.

Source: Qiwa FAQs